Refund policy

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution or we have the right to decline.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

Additionally:

• Orders may only be cancelled before the dispatch notification has been given;
• The right to cancel does not apply to any special stock order items;
• Items returned that are no longer required are subject to a 25% restocking fee;

The product is not accepted back if at least one of the components is missing:

• We will not accept returns on any items that have been used or fitted unless they are faulty;
• A receipt proving the fact of purchase in the leicestercctvsales.com online or physical store;

The money for the goods will be returned within the terms established by the current legislation

Please Note:

- Delivery charges will not be refunded.

- The cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service.